Refund policy

Order Cancellation/Changes Terms

Linmore will not accept change orders or order cancellations after 1 hour of receiving the online order.  Verbal order cancellations and or changes will not be accepted.

 

Returns – Non Defective

No merchandise may be returned by Customer without prior written authorization in the form of a Return Goods Authorization (RGA) which has been issued by Linmore expressly for the merchandise to be returned. This RGA will be issued at the sole discretion of Linmore and must be requested by Customer within 60 days of the Bill of Lading Ship Date. Returned merchandise must be in its original sealed packaging. Returned merchandise must be brand new (never hung, installed, or mounted). No non-stocking special products, custom made product, or outdated or modified versions of cataloged factory stocking items may be returned by Customer. All returns will be subject to a handling and restocking charge up to 30%, and a charge back will be made for the freight expense of the original shipment. Merchandise accepted for return must be shipped prepaid to the factory.

The process to attain authorization for a non-defective RGA will be as follows:

• Customer Service to issue any and all authorizations for non-defective RGA’s.
• A pre-approval must be issued prior to shipment back to the factory.
• RGA number must be included on the packing slip, Bill of Lading and pallet (not on the product packaging).

Furthermore, only items and quantities pre-approved will be accepted. Noncompliance of the above policy in part will result in refusal at the Linmore receiving dock.

Gift cards are non-returnable.

If you have any questions, please contact Customer Service at 559-485-6010.

 

Returns – Defective/Damaged

No merchandise may be returned by Customer without prior written authorization in the form of a Return Goods Authorization (RGA) which has been issued by Linmore expressly for the merchandise to be returned. This RGA will be issued by Linmore with explicit instructions regarding the course of action at the sole discretion of Linmore. Any merchandise damaged during shipment from Linmore must be identified and noted on the Bill of Lading immediately upon receipt and photographs must be taken and submitted to Linmore as proof of damage. All product returned to factory must be clearly marked and identified with the RGA number on the Bill of Lading/Packing List, not on the product or packaging. Any/all freight without proper RGA authorization will be refused at our dock.